Refund Policy

Effective date: 14 October 2026

Overview

Blive Booking is a technology platform for independent event organisers. Blive Booking does not currently provide a general refund service or guarantee refunds for event bookings.

Organiser responsibility

The organiser is responsible for event delivery and for communicating event-specific cancellation and refund conditions, subject to applicable law. Requests relating to event cancellation, postponement, admission or refunds should be directed to the relevant organiser and assessed under the terms disclosed for the event, payment arrangements and applicable law.

Cancellation requests

Submitting a cancellation request does not automatically cancel a booking or establish an entitlement to a refund. Where a platform cancellation feature is available, its availability does not by itself mean that a refund will be issued.

Failed, pending or duplicate payments

Success, Failed and Pending statuses reflect the transaction status available from the payment workflow. If funds appear to have been debited but a booking remains unconfirmed, users should retain the transaction reference and contact the relevant support channel or payment provider.

Duplicate charges and payment discrepancies may be reviewed using available records and the payment provider’s procedures. Any correction, reversal or refund will be handled as required by applicable law and the relevant payment process.

No waiver of legal rights

Nothing in this policy excludes, restricts or waives a consumer right or remedy that cannot lawfully be excluded, restricted or waived. Where a mandatory legal requirement conflicts with this policy, the legal requirement prevails.

Contact

Platform support: hello@bliveconnect.com. Legal entity: Cybaze Insights LLP. Address: [Insert registered/business address]. For event-related requests, contact the organiser shown on the event page or booking confirmation.